Process Mining For Digital Transformation

Process Mining for Digital Transformation

Digital transformation is trying to drive the business digitally, but the process itself is not very digital in the companies today. As you undergo digital transformation, you need to understand how you do things today, and we can help you do that using a data driven approach.

In the past, the task of mapping a process has been put together manually by bringing a large group of subject matter experts together and drawing it based on the collective subjective experience of the people in the room. This can be influenced by a lot of biases and often shows the commonly perceived process as opposed to the actual process.

We provide in-depth insight of your current business processes using the data that you already have, and we build complete solutions and capabilities to deliver significant and measurable improvements.

We Do So By
Using A 3-Step Approach

"X-Ray" the Operations

Build transparent views of workflows and operations using granular data and innovative analytical tools.

Discover/Improvement Opportunities

Comprehensively Identify high-impact opportunities i.e., expand the funnel.

Improve Outcomes

Develop and deploy solutions: drive higher productivity and increased effectiveness.

Once you have done that, you can understand business processes through process visualization and build new tracking, monitoring, and analytical solutions based on the data you end up pulling together.

Use Cases and Benefits

Caseload Management

Improve caseload management by predicting resource workload and assigning claims intelligently.

Insurance - Claim Operation

Identify claim process inefficiencies and reduce claim turnaround time by 30%

Insurance - Underwriting

Achieve rule-driven decision-making and streamlined processing in underwriting process

Automated Systems

Decrease IT spend by building configurable underwriting systems, to reduce maintenance and support costs

3rd Party Management

Improve 3rd party management by seamlessly integrating real-time data with third party processes & systems such as vendors and regulatory authorities

Customer Interactions

Create cross sell / upsell, retention and cost saving strategies using customer policy interactions

Case Study Auto Physical Damage

Overview

X-Ray the Operations

Opportunity Identification

Improve Outcomes

Overview

X-Ray the Operations

Post data cleaning, here is the initial X-Ray of the claim operations created using transactional data

A rework loop on the Assigned activity indicates repetitive work-steps (Re-assignment) because of inaccurate assignments, which leads to:

Higher claim cost
More time and effort to close a case

Opportunity Identification

Improve Outcomes

Contact Us To Find Out More

Data science solutions that work for you

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