We bring in a proven blend of techniques and disciplines that helps organizations connect journey patterns to eventual outcomes to drive action. Our expertise lies in leveraging the data you already have, to identify critical touchpoints throughout a customer’s journey with your brand that have the highest potential to satisfy or frustrate. We do so by combining data not only from customer interactions but actual work events that may happen in the background to support customers to get a full picture and a broader perspective. We use these insights to provide specific solution guidance to protect the positive influencers while lessening the negative aspects, resulting in happier customers and internal cost-savings.
As a result, you will be better able to:
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Improving customer satisfaction and retention using Customer Journey Analytics
We deliver tailored solutions by bringing key functions together to produce a holistic view of the process and provide actionable insights using process mining and customer analytics. This enables a beginning-to-end view of the customer’s journey with the ability to drill deeper into specific areas to improve the overall customer experience. We do so, using:
Customer journey maps are pictorial representations of customer touchpoints with your company, and they provide insights into the business process through the eyes of the customer. These maps utilize the data embedded in operational systems to reveal key moments of truth across the customer’s interactions with your brand and how these interactions relate to each other.
New Jersey Office
830 Morris Tpke, #401
Short Hills, NJ
07078
Connecticut Office
2929 Fairfield Avenue
Bridgeport, CT 06605
info@cognitioanalytics.com
hr@cognitioanalytics.com
Call Us
Ph: +1 201 616 8333
Fax: +1 201 565 2806