Case Study
Achieving Transformational ROI by Pairing Process Intelligence with Analytics Services
See how a leading equipment finance company unlocked $5.6M in incremental collections and 24% cost reduction by combining process intelligence with Cognitio Analytics’ operational transformation approach.
Many organizations deploy process intelligence platforms expecting immediate operational transformation. While these tools provide powerful visibility into workflows, translating insights into measurable business impact requires deeper analytics, strategic design, and operational execution.
In this case study, learn how Cognitio Analytics helped a leading equipment finance company convert process data into real operational outcomes, transforming their collections operations using task mining, AI-driven automation, and predictive analytics.
The Business Challenge
The client’s collections organization was responsible for managing thousands of delinquent contracts where even small improvements in efficiency could significantly impact revenue.
However, leadership faced several critical questions:
- Where are agents struggling to convert outreach into payments?
- How much time is lost to manual documentation and system switching?
- What differentiates successful collections strategies?
- How can the organization improve performance without increasing headcount?
Despite access to process intelligence data, these questions remained unanswered.
Cognitio’s Approach
Cognitio Analytics layered advanced analytics and operational design on top of process intelligence data to create a structured transformation program.
Key components included:
Task Mining Analysis
Understanding how work was truly performed across 46 applications, revealing hidden inefficiencies.
AI-Powered Automation
Deployment of intelligent agents for:
- Automated note generation
- Case routing
- Email drafting
- Multi-channel outreach execution
Predictive Tenacity Score Model
A predictive scoring framework identifying the likelihood of successful collections and prioritizing high-value cases.
Communication Playbook
Best practices derived from top-performing agents and translated into standardized engagement strategies.
Results
The transformation delivered measurable financial and operational outcomes.
Revenue Impact
- $5.6M in incremental collections
- 19% increase from processing additional high-ROI cases
- 8% increase from Tenacity Score-driven workflow improvements
Operational Efficiency
- 24% reduction in cost-to-serve
- $225K in annual manual documentation costs eliminated
Productivity Gains
- 65+ agent hours reallocated monthly
- Streamlined workflows across previously disconnected systems
- Standardized high-impact communication strategies
What You’ll Learn from This Case Study
Download the full case study to learn:
- How task mining reveals hidden operational inefficiencies
- How AI agents can eliminate manual documentation workflows
- How predictive analytics improves collections prioritization
- How to convert process intelligence data into measurable ROI
Get the Full Case Study
Download the full case study to see how Cognitio Analytics delivers transformation beyond software insights.